ITIL Framework implementation
The Information Technology Infrastructure Library is a set of concepts and policies for managing information technology (IT) infrastructure, development and operations. ITIL is the most widely accepted approach to IT Service Management in the world. It promotes a quality approach to achieving business effectiveness, economy and efficiency in the use of information systems.
ITIL is a cohesive best practice framework, drawn from the public and private sectors internationally. And adopting its guidance offers users a huge range of benefits that include:
- Reduced costs
- Improved IT services through the use of proven best practice processes
- Improved customer satisfaction through a more professional approach to service delivery
- Standards and guidance
- Improved productivity
- Improved use of skills and experience
- Improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements